AppleCare Protection Plan for Mac or Apple Display

USA Complimentary Support

What is complimentary support?

Complimentary hardware support provides telephone support for basic setup, installation, assembly, and connectivity. See the support-related materials included with your Apple product for more information.

Complimentary software support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software. See the support-related materials included with your Apple product for more information.

How much complimentary support do I get?

Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership. See the support-related materials included with your Apple product for more information.

Customers who purchase an iPod receive one complimentary support incident, which must be used within the first 90 days of product ownership.

Customers who purchased their iPhone 3G after November 20, 2008 will receive 90 days of unlimited complimentary support incidents from Apple. Customers who purchased the first generation iPhone or iPhone 3G before November 20, 2008 will continue to receive up to 2 years of technical support while the iPhone is subscribed to AT&T's wireless service. Online iPhone technical support will continue to be available 

How does Apple define “support incident?”

Apple defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Apple, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:

1. Information that resolves the issue
2. Information on how to obtain a software solution that will resolve the issue
3. Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
4. Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
5. Notice that the issue has been identified as a hardware equipment issue
6. Information that isolates issue to a third-party product, not supported by Apple

Learn how to contact Apple for support and service. 

MacBook Hard Drives
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